British Airways Hit by Heathrow Fiasco
It took five years and $8.6 billion to build, but the disastrous opening of the new Terminal 5 at London's Heathrow airport has managed to seriously damage the image of British Airways (BAY.L) in less than a week. "BA's reputation is more tarnished from this problem than from any other in the last three years," says Howard Wheeldon, senior strategist at brokerage BCG Partners. It has caused "collateral damage to customer confidence."
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