New Heathrow Hub: Slick, but No Savior

Terminal 5's opening will unleash complications as British Airways vacates most of its gates in the other four terminals

Baggage delays and environmental protests weren't supposed to be part of the pomp surrounding the first flights into a new multibillion-dollar concourse at London's Heathrow Airport on Mar. 27. But glitches and greens dampened the buzz that airport operator British Airports Authority (BAA)—a subsidiary of Spanish construction firm Ferrovial (FER.F)—hoped to generate as the first passengers arrived at the airport's long-awaited £4.3 billion ($8.6 billion) Terminal 5.

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