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How Lost Steam

I meant to point this out last week, but my colleague Jena McGregor has a story that has some an interesting lessons about how the power of pulling together information online—even for a good cause—can stall.

Paul English started GetHuman in 2005 to post help regular folks like himself connect to live people when they called customer service. It took off for a while, thanks to English’s commitment and the help of people coming to the site. The site was red hot. But overtime, the steam evaporated.