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Fairmont Hotels: Giving Star Employees Just What They Want

Fairmont Hotels: Giving Star Employees Just What They Want

Cafeteria cook Florica Radu needed a new kitchen floor. Front office supervisor Jared Aucoin wanted help buying a silver Jeep. And laundry attendant Lisandra Miravete hoped to take her mother to London.

All three Fairmont Hotels & Resorts employees are winners of the company's new recognition program for hotel workers. An employee- of-the-year program on steroids, Fairmont's new initiative offers two staffers from each of its 55 properties a $5,000 reward. It's not a cash bonus: The two customer-service all-stars work with hotel management to come up with a gift up to that value, such as a trip to Southeast Asia or home improvements such as Radu's.