Today’s mobile workforce includes more than just traveling salespeople and field personnel. In fact, analysts predict that upwards of 60% of all U.S. workers are mobile. Businesses must be prepared to support a wide array of workers who occasionally work at home, on the road, or on vacation. But how do you control the appearance and cost of telephone calls for workers sitting at their kitchen table?
For small businesses, one cost-effective solution is adopting VoIP (Voice over Internet Protocol). Because it’s delivered over IP (Internet Protocol), all of VoIP’s features can be extended to any location with an Internet connection. As a result, small offices and home users can take advantage of the same benefits and functionality as users at the headquarters without the expense of local telephone equipment. In fact, these users are actually given the same features as they would at large corporations—so the person on the other end will never notice the difference. In essence, VoIP enables small businesses to operate virtually and more productively. How far the business takes the virtual office is limited only by its imagination and commitment.