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When do bloggers start acting like conversationally-challenged companies?

When they get big, says Mitch Joel. He's finds when he interacts with bloggers that

When they get big, says Mitch Joel. He’s finds when he interacts with bloggers that “the more popular the Blogger is, the slower they are respond and, for the most part, I often don’t get a response at all.”

So is it axiomatic that once your scale extends beyond the camp fire, or perhaps beyond the range of a single human voice, your ability to respond to a single customer or voter flickers and dies?