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Q&A: Financial Aid Tips

Suggestions for families seeking financial aid, plus a look at the aid landscape from the Association of Student Financial Aid Administrators

Haley Chitty is the assistant director of communications at the National Association of Student Financial Aid Administrators. In an interview via e-mail with Derek Thompson of BusinessWeek, he told us how the financial aid system is changing and what families can do to get the money they need. Here's a transcript:

What's the first thing every family should do before the financial aid process?