Hyundai's Happy Camper

At the Korean automaker's plant in Alabama, one tour guide is making a difference by spreading enthusiasm and goodwill about the brand

I know there's plenty to be grumpy about. Your stocks are dropping, neighborhood home prices falling, and a recession may already be happening. Well, if you're down, don't bring your bad mood to the office. Sigal Barsade, a Wharton management professor who has done extensive work in the field of organizational behavior, explains that emotions travel from person to person like a virus. According to a study she co-authored titled Why Does Affect Matter in Organizations, people are not emotional islands, and their moods rub off on everyone else. A negative mood can contaminate the entire workplace, but a smile and cheerful disposition can raise everyone's energy.

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