The Issue: For Cognizant, Two's Company

The tech-services provider found an approach, called "two in a box," that eased the headaches of managingand being managedfrom afar

Cognizant Technology Solutions' corporate infancy was similar to that of many outsourcers. The tech-services provider got its start helping companies resolve potential Y2K flare-ups and other relatively simple application maintenance services. As a result, during the company's early years in the mid-1990s, despite the fact that it's based in Teaneck, N.J., Cognizant had an organizational structure that was India-centric. Teams in other parts of the world reported to managers in India, who also supervised the army of software engineers solving the basic issues on the ground.

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