Are Cars Too Safe? Are User Manuals Necessary?
In his new book, The Design of Future Things (Basic Books), Don Norman isn't afraid to call himself out on statements he made in his earlier, wildly popular publications such as The Design of Everyday Things. The co-founder of corporate design consultancy Nielsen Norman Group and the former vice-president of Apple (AAPL) now says that he has changed his mind on several design strategies he has advocated over the years.
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