Create a Customer-Service Culture

There is a high correlation between customer service and customer loyalty. A study by the Society of Consumer Affairs Professionals in Business found 70% of online customers rated themselves "very likely" to make repeat purchases from e-commerce companies that respond to and resolve issues. Below are the basics of customer service. Consider whether your organization is doing all it can to enhance the customer experience:

To continue reading this article you must be a Bloomberg Professional Service Subscriber.