Toyota's Moving Target

Yes, we all know how wonderful Toyota is. Record profits, surging sales and a bulletproof reputation for quality all are proof that the company is on top of its game. But its bread-and-butter Toyota brand can’t seem to fix the problem it has at its dealerships. Again, Toyota ranked near the bottom in J.D, Power’s Sales Satisfaction Index. Toyota ranked 27th out of 36 brands and was 28th last year. Scion, which is sold in Toyota showrooms, was even worse. This means customers may like Toyota cars, but they don’t like the time they spend at dealerships.

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