Improving Customer Service by Trailing Employees

Small businesses can learn a lot about their customer service from employees. One way to do so is for you to spend a day shadowing an employee and performing his or her job. This offers you a from-the-ground-up view of both the service that customers receive and the needs of your employees, to deliver world-class customer service. The exercise will give you an inside look at necessary policy changes, as well as processes that will increase your service experience, employee moral, and bottom line. The following are steps for a successful evaluation:

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