Skip to content
Subscriber Only

Data Lost, Data Found

Recovery services can undo white-knuckle crashes

By Larry Armstrong

It was a scary moment for Corinne Cox, office manager of the 20-employee Family Doctors of Vicksburg, a medical office in Vicksburg, Mich. "My computer was making whirring and clicking noises like a record player when the needle is stuck. Then it just froze," says Cox. That computer contained the lifeblood of the business: the checkbook, the payroll, employee information, and monthly reports. Things got even worse when she discovered that the backup tapes she was taking home every night were blank—for reasons she still can't explain. "I was literally in tears," she recalls. "I made myself physically ill from the stress."