Sprint: The Provider That Won't Go Away

Our columnist tries to cancel his cellular service but the bills keep coming, an ordeal that adds to Sprint Nextel's record of service complaints

It was an Aug. 2 letter threatening to report me to collection agencies that pushed me over the edge. After seven years of being a mostly satisfied Sprint Nextel (S) customer, two months earlier I had switched to Verizon Wireless. Since Sprint merged with Nextel in 2005, I had begun to notice a decline in network coverage. I got fed up with an increasing number of dropped calls and busy signals, and when someone began using my phone number illegally in May, I decided it was time to break up with Sprint.

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