Brits Give Mercedes Passing Grade on Quality

When an automaker's reputation for quality crashes, it takes a painfully long time to convince car buyers the problem is fixed. But a recent customer satisfaction survey of 18,000 British drivers by consultancy J. D. Power and Associates rated Mercedes the

When an automaker’s reputation for quality crashes, it takes a painfully long time to convince car buyers the problem is fixed. But a recent customer satisfaction survey of 18,000 British drivers by consultancy J. D. Power and Associates rated Mercedes the “most improved” brand. The survey weights vehicle quality and reliability at 30% and ownership costs at 19%, among other factors such as general satisfaction.

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