Harnessing Social Networks

The customer interaction provided by social-networking sites creates opportunities and pitfalls for businesses, but a new service called Ning smooths the way

Just when you thought you and your business were getting the Web down cold, social networking has come along to confuse matters. After a decade of exposure to the Internet, mom-and-pop businesses and international giants alike have learned to make effective use of the Web. Now they need to figure out new strategies as the Web morphs from a mainly one-way method of communicating with customers to a free-for-all of user-created content.

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