Panning Wal-Mart on a blog: Sign of crisis?

Stephen Baker

Bruce Nussbaum's November post--Is the Wal-Mart model dead?--generated 127 (and counting) comments, most of them highly critical. Bruce concludes that Wal-Mart is facing a management crisis. He may be right. But first I think he should try a test case to make sure that the dissatisfaction doesn't represent a vocal and angry minority of Wal-Mart shoppers.

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