Wal-Mart Is In Deep Trouble--Ask Its Customers.

Bruce Nussbaum

I posted an analysis of Wal-Mart on November 30 suggesting it needed a new business model and so far, I've received 127 comments from people, most of whom are really mad. Every CEO who reads this blog should go to these comments. And top management at Wal-Mart should certainly see them--and learn. These comments are worth a fortune of "management consultant" money because they are authentic responses by real people who feel betrayed by Wal-Mart on a whole host of issues. Go to the Innovation & Design channel to post your own comment.

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