Innovation: Outsourcing's Second Wave

Companies want an edge through new business models, but in innovative strategic thinking for clients, Indian IT firms lag the global giants, says Forrester's Navi Radjou

Back in June, IBM's (IBM) Chief Executive Sam Palmisano lit a traditional Indian lamp to kick off the company's largest-ever town hall meeting in Bangalore. Then he announced to his 43,000 Indian employees—an eighth of his global workforce—that IBM would invest $6 billion in India over the next three years.

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