What HP Should Have Done

Past crises offer lessons for managing corporate tumult and resolving ethical dilemmas. Too bad Hewlett-Packard didn't pay better attention

The debacle over Hewlett-Packard's handling of board leaks to the press was an eye-opener—not just for junkies of boardroom drama, but to students of business ethics and crisis management. Even if HP (HPQ) Board Chairman Patricia Dunn deliberately set out to create a case study for debate in business school she couldn't have done any better.

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