Orbitz: Cheap in More Ways Than One

The site offers some of the lowest fares available, but don't expect too many of the extra features and customer care you get elsewhere

Editor's Rating:

The Good: Good deals and reliable reviews. Easy-to-use site

The Bad: Lackluster online customer care. Frequent broken links

The Bottom Line: Worth checking for good deals, but don't expect a stellar Web-shopping experience

Over the years, I've ordered more plane tickets through Orbitz than through any other online travel site. Why? Because my experience shows that Orbitz often offers the best and cheapest deals. But I've also found that you get what you pay for. In Orbitz's case, that means an overall shopping experience inferior to those on sites like Travelocity (see BW Online, 4/26/06, "Travelocity's Helpful Human Touch").

To continue reading this article you must be a Bloomberg Professional Service Subscriber.