Orbitz: Cheap in More Ways Than One
The Good: Good deals and reliable reviews. Easy-to-use site
The Bad: Lackluster online customer care. Frequent broken links
The Bottom Line: Worth checking for good deals, but don't expect a stellar Web-shopping experience
Over the years, I've ordered more plane tickets through Orbitz than through any other online travel site. Why? Because my experience shows that Orbitz often offers the best and cheapest deals. But I've also found that you get what you pay for. In Orbitz's case, that means an overall shopping experience inferior to those on sites like Travelocity (see BW Online, 4/26/06, "Travelocity's Helpful Human Touch").
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