Expedia's Helpful Lift
The Good: Lots of info about airports and destinations. Its "Best Price Guarantee" is helpful
The Bad: Features are easy to overlook. Online customer service was useless
The Bottom Line: Good offerings, but shop around, too
Expedia (EXPE), the world's largest online travel services site, attracts 25 million travelers a month for a reason: The site is jam-packed with useful features. The problem is, there are so many features and so much content -- in fact, I would argue that Expedia has more information of all sorts than any other online travel retailer -- that they're easy to overlook. Plus, the font on the links to them tends to be very small, adding to the issue. I've been using the site for years, and I didn't know many of these capabilities even existed.
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