Becoming a Chief Inspiration Officer

Employees want to know they're making a difference in people's lives, says Entergy's CEO. Katrina gave his troops a chance to shine

Wayne Leonard is the CEO of Entergy (ETR), America's third largest electric-utility company, which serves Arkansas, Louisiana, Mississippi, and Texas. Leonard's actions during Hurricane Katrina and Rita offer an inspiring case study for people seeking to improve their leadership communications skills.

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