Making Bangalore Sound Like Boston

In cyberspace, no one can hear your accent. So overseas call centers are turning to e-mail and chat to handle frustrated U.S. customers

Hari Kishan readily admits that he's not the best guy to put on the phone with impatient Americans. With his heavy South Indian accent and rapid, abrupt cadence, Kishan knows U.S. customers have a tough time understanding him. In any case, he says, he's "not the type of guy who likes to talk a lot."

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