H.R. Block's Daunting Bottom Line

As H&R Block copes with shrunken earnings, adverse publicity, and Eliot Spitzer, Intuit's TurboTax program is coming on strong

Shannon Graham was daunted. She had just turned 18, was living on a U.S. military base abroad, and had to file her own income taxes for the first time. Luckily -- she thought at the time -- there was an H&R Block right on the base. It turned out to be not so fortunate: Her taxes never got filed and she ended up in hot water with the IRS.

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