The Secret of Oprah's Success

To strike a chord with their audiences, executives must learn how to make an emotional connection. No one does that better than the talk-show queen

Like most of you, I couldn't help avoiding news coverage of Oprah Winfrey's mea culpa over the fabrications -- okay, lies -- in James Frey's book A Million Little Pieces. After his distortions were exposed, Oprah apologized for supporting Frey. It served to remind me why millions of people love Oprah and what the rest of us can learn from her in our own personal or professional communications.

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