The Courtesy of a Reply

American businesses can't seem to make the time to communicate with unsuccessful job applicants. That's shameful

As an HR person for 25 years now, I'm tired of having to apologize for my profession. Yet I don't find the criticism of me and my colleagues misplaced. It's depressing at times to answer scores of e-mails from job-holders who share stories of bureaucratic, officious, even hateful treatment at the hands of their company's human-resources staff. But as poorly as many HR departments treat employees, their dealings with prospective hires are 1,000 times worse.

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