The Courtesy of a Reply
As an HR person for 25 years now, I'm tired of having to apologize for my profession. Yet I don't find the criticism of me and my colleagues misplaced. It's depressing at times to answer scores of e-mails from job-holders who share stories of bureaucratic, officious, even hateful treatment at the hands of their company's human-resources staff. But as poorly as many HR departments treat employees, their dealings with prospective hires are 1,000 times worse.
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