Enterprise Software Doesn't Work for Me After All

Sarah Lacy

Back on Dec. 5 I blogged about my sheer delight at Ann Taylor's supply chain and order management software. Not exactly cocktail party conversation I know, but it had long been a pet peeve of mine to hear all these software companies boast about how their software makes life so much better for customers. Meanwhile I rarely experience any good, helpful service from a call center.

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