Design Can Heal Medicare's AilmentsLeslie Smolan
Since I'm years away from collecting on Medicare, I tuned out during the recent discussions about the system. Then, last spring, my father took a bad fall that landed him in the hospital. Despite having Medicare and a good secondary insurance policy, his survival depended on my ability to quickly learn how to navigate Medicare's convoluted structure and decipher its hidden codes. As a designer who creates user-friendly brand and communication programs, I found it necessary to envision solutions to the seemingly endless problems that plague this confusion-riddled, fraud-laden, money-squandering monolith.
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