Tech Support Done Right

Rob Hof

I'm posting this from home only because I've managed to get my wireless network back up and running after more than a week of frustration. Frustration not only with my network suddenly going kablooey for no obvious reason--except possibly the (haha) upgrade of my wireless router software--but with the complete lack of tech support from anyone I've paid good money to buy products and services from. Calling customer support at just about any tech company today is simply an exercise in futility. They should be ashamed.

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