The impact of one blog on Dell

An analysis of blogged complaints about Dell shows... lots of complaints.
Stephen Baker

I've been staring at this chart for a few bleary-eyed minutes, trying to figure out what impact Jeff Jarvis's blogged complaints about Dell had on the company's buzz. Hard to tell, because apparently there were loads of Dell complaints already bouncing around the blog world. I'd like to see that chart stretched out over a year, to see if public discontent (or at least, blogged discontent) with Dell is on the rise.

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