Blogger takes on Land Rover, aggressively
Check out this tussle between an angry blogger and the customer service at Land Rover. (Here's a background link. And Neville Hobson's view) To , it looks like blackmail. Whatever it is, companies would do well to look at this as a cautionary case study for customer relations in the age of blogs. (Note, I accidentally posted a version of this before finishing. If you see two versions of this story, this is the finished one.)
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