Online Extra: The Complete Survey Results

What is your favorite airline?
United Airlines 19.2%
American Airlines 18.9
Southwest Airlines 12.6
Continental Airlines 12.4
Delta Air Lines 11.2
Northwest Airlines 7.0
JetBlue Airways 5.9
US Airways 5.7
Alaska Airlines 4.4
America West Airlines 1.1
AirTran Airways 1.0
ATA Airlines 0.6
What is your least favorite airline?
Southwest Airlines 15.9
United Airlines 14.7
US Airways 13.5
Northwest Airlines 12.7
Delta Air Lines 11.2
American Airlines 8.9
America West Airlines 5.4
AirTran Airways 5.0
Continental Airlines 5.0
ATA Airlines 4.3
Alaska Airlines 2.4
JetBlue Airways 1.0
Are you flying more or less for business reasons today than before 9/11?
More 23.9%
Less 23.1
About the same 53.0
How many times have you traveled by air for business reasons in the last year?
Average: 12.5
Median: 6
How many times have you traveled by air for personal reasons in the last year?
Average: 4.3
Median: 3
How do you usually book business flights?
Airline Web site 37.5%
Airline phone 4.6
Online travel site 16.3
Travel agency 10.2
Corporate travel desk 31.4
How do you usually book personal flights?
Airline Web site 59.6%
Airline phone 8.9
Online travel site 24.5
Travel agency 5.6
Corporate travel desk 1.4
When you can choose from more than one airline to reach your destination, what are the most important factors in making your decision for business travel?
Fares 36.1%
Schedule 43.7
Frequent flier program 18.0
Onboard service 2.2
When you can choose from more than one airline to reach your destination, what are the most important factors in making your decision for personal travel?
Fares 62.9%
Schedule 17.1
Frequent flier program 18.2
Onboard service 1.8
Survey responses 1,250
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