If law firms, accountants, architects, and the like are to do more than survive, they must encourage and embrace change
By Suzanne Lowe
Product manufacturers and tech companies have for years embraced the concept of rewarding employees who create marketable new products that help their outfits stay ahead of the competition. For professional-service firms, on the other hand, the concept of innovation is much less embraced. Yet, more than ever, it is critically important.