How to Avoid a Rude Shock

No matter how large or small your office, author Marjorie Brody thinks a crash course in courtesy and modern manners is in order

If etiquette doyenne Emily Post were alive today and in the mood to tackle the tangled topic of manners in the modern office, there's a good chance she'd throw up her hands in despair. Modern professionals must interact with colleagues from increasingly diverse backgrounds and cultures, and they must do so in an age and a society where things that would have shocked our grandparents speechless no longer raise even an eyebrow.

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