Why Drivers Love to Hate Detroit

BW readers explain how arrogant dealers, uncaring manufacturers, and all manner of mechanical woes turned them off the Big Three's autos

For decades, Detroit's auto makers didn't take nuts-and-bolts quality issues seriously. And who can blame them? After all, in the post-World War II era, domestic automobiles ruled, and car buyers just accepted that things went wrong. One former GM exec recalls that in the early '60s, his dad used to keep a clipboard handy on the passenger seat so he could jot down everything that needed to get fixed on the next visit to the dealer. A tally of 20-plus glitches wasn't unusual, he says.

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