You Call This Service?

As the wireless industry undergoes huge growth, it's hearing louder and more forceful cries for better customer satisfaction

Customers who sign up for an AT&T Wireless (AWE ) cell-phone plan in the New York City boroughs of Manhattan, Queens, or Brooklyn receive a multicolored map showing areas covered by the company's network. They could get a more accurate picture, however, by talking to Representative Anthony D. Weiner (D-N.Y.). His 9th Congressional District includes parts of Queens and Brooklyn, and business often takes him into Manhattan, so Weiner knows the ins and outs of cell-phone service in those three boroughs -- including areas where he's likely to get a busy signal or dead zones where he can't make calls. "I can tell you lots of places where the service won't work," he says.

To continue reading this article you must be a Bloomberg Professional Service Subscriber.