Coming to Grips with an Unsafe World

Corporate America is finding that protecting employees and data isn't simple but sure is expensive. Yet the cost of not doing so is even dearer

When terrorists flew planes into the World Trade Center, the Pentagon, and Pennsylvania farmland on September 11, some employees of software company Fieldglass found that they were in the wrong place at the wrong time, even though they were hundreds of miles away. Fieldglass' call center is located next to the Sears Tower in downtown Chicago, an area that was locked up tighter than most after the attacks.

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