Table: In Their Own Words

How has life changed since September 11? Here's what a sampling of small-biz owners have to say

"I've had 10 years in the business, and I'm not going to let it crumble because of what happened. We're just determined to move on and make the most of whatever we're left with." -- Mary Jo Blythe

MasterPlan Inc, a meeting specialist in Clarendon Hills, Ill.

"This place is usually hopping, but it's a lot quieter now. We've changed the types of clients we're pursuing. This has really changed our business model." -- Leza Raffel

Communications Solutions Group, a public relations firm in Jenkintown, Pa.

"We're getting 200 projects a day, compared to five or 10 before. This is our best year ever. But I feel bad that our business is benefiting from something so horrible." -- Damon Gersh

Maxons Restorations, a New York damage-restoration company

"No matter what we do, it will be a struggle. We will lose money and I will have to borrow. I'm very, very unsure about my company, but I know we'll survive." -- Matt Deline, a hotel reservation service based in San Diego, Calif.

"Given that other businesses are failing, our problems are insignificant. Yet we are caught in that ripple effect. Our fall revenues will be 50% lower than planned." -- Steven Rothberg, a Web site for students in Minneapolis, Minn.

"I was projecting $7.8 million in revenues this year. But now we're in a questionable cash-flow situation, and I'm down-grading expectations. I think the economy is tanking." -- Stephen Spoonamore

CPR-Group, a design studio located in New York

"In business, I don't think you can wait. You have to make positive moves to make things happen. I want to respond, but I just wish I had a crystal ball." -- Joanne Brooks

Creative Impact Group, an event planner based in Deerfield, Ill.

"The phones are ringing all day. Interest in our technology is suddenly going through the roof. We've received enough interest to potentially double revenues." -- Jack Hermansen

Language Analysis Systems, a security-related software developer in Herndon, Va.

"For a long time, the biggest thing we had to endure was educating business on the benefits of Web conferencing. Now it's very obvious. And we are so ecstatic." -- Scott Moule

SpartaCom Technologies, a Web-conferencing company in Tucson, Ariz.

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