Table: Ready for the Worst
Key decisions that saw UPS through the catastrophe
-- Spending billions on a network that allows the company to track packages from pickup to delivery.
-- Empowering local managers to handle crises on their own. That's given them experience in keeping up deliveries through snowstorms and earthquakes.
-- On the day of the disaster, holding back from the ground system any air package that would have taken more than three days to deliver.