Table: Ready for the Worst

Key decisions that saw UPS through the catastrophe

-- Spending billions on a network that allows the company to track packages from pickup to delivery.

-- Empowering local managers to handle crises on their own. That's given them experience in keeping up deliveries through snowstorms and earthquakes.

-- On the day of the disaster, holding back from the ground system any air package that would have taken more than three days to deliver.

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