Table: Gateway's New Horizons

With PC sales and profits plunging, CEO Ted Waitt is making big changes

SLASH COSTS

Waitt has laid off 7,600 workers, closed 37 stores, and trimmed plant spending--and is shuttering operations in nine countries

BOOST SERVICES

Gateway aims to offer such subscription services as online bill paying and in-home training classes for its business and consumer users

WOO SMALL BIZ

For companies too small to have their own staff, Gateway wants to become the virtual IT department, offering on-call technical support

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