Table: ...As Corporations Expand the Ways They Use the Web...

GOT IT STARTING NO PLANS ALREADY IT NOW CONSIDERING YET

COMPANY INTRANETS 65% 15% 4% 17%

SELLING ONLINE 35 30 16 19

CUSTOMER SERVICE 21 34 28 18

CAPTURING WORKER KNOWLEDGE 15 32 27 27

Data: Forrester Research

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