Net Banks? No Thanks

The number of small companies that use Internet banking has jumped nearly 81% since 1998, according to a study by PSI Global. But don't declare a small-biz banking revolution just yet. The survey also found that entrepreneurs use the Web only for routine tasks, like checking account balances. Complicated transactions are still handled in person, with fewer than 1% applying for credit or loans online. Even now, it seems there's no substitute for face time.

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