Workers Of The World: Welcome
Faced with a tight-as-a-drum labor market, Bob Keesler, director of hotel operations at the plush Broadmoor resort in Colorado Springs, Colo., has recruited college kids from as far away as Croatia and Poland to work as waiters, front-desk clerks, and spa assistants. The staff also includes Jamaican housekeepers and stewards. In all, immigrants make up more than a fifth of the Broadmoor's 1,600-person workforce. Without them, says Keesler, "we might have had to turn away business."
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