Can't We All Just Get Along?

"Emotional intelligence," or EI, may sound like a squishy management concept--but it gets results

Despite a 20% annual growth rate, all was not well at Cooperative Printing. The 45 employees at the Minneapolis commercial printer were more stressed-out than ever, griping and bickering incessantly. With productivity and morale plummeting, the company's name began to seem like a bad joke.

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