The Paperless Manual

Boeing Corp. faced a business problem of gargantuan proportions. Every year, the Seattle aerospace giant ships a veritable mountain of technical manuals, parts lists, and other maintenance documents to its 600 airline customers--enough paper to make a stack 130,000 feet tall. Just printing and mailing costs run into millions of dollars a year. Then there's the millions of dollars that airlines spend to store and retrieve those documents, which are essential for keeping their fleets shipshape.

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