The 21st Century Milkman

Dawn Arnold is a picker for Internet grocer Webvan Group Inc.. Her job: To assemble customer orders from about 4,000 products that rotate on giant carousels. Within minutes, Arnold can pluck everything from aspirin to relish for 16 orders simultaneously. What's more, she doesn't need some crumpled-up grocery list to know what to select. Webvan's computer system tells her exactly what to do.

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