Can Office Depot Get Back On Track?

A new CEO must rev up a chain that has been stalled for years

After taking the helm as chief executive of Office Depot Inc. on July 18, M. Bruce Nelson quickly employed a mystery shopper to get a firsthand look at the office retailer's stores--himself. As the former head of the company's international division, Nelson took advantage of his relative anonymity to drop in, unannounced, on a dozen of the chain's 817 U.S. stores. "In most of our stores today, when I walk in the first time, they do not know who I am yet," says Nelson.

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