The Web Of Quality

Worldwide links mean better products

Just a decade ago, U.S. businesses were crowing about the promise of new quality-improvement programs. Since then, the U.S. quality movement has altered and improved business practices, and many American companies have matched Japan's vaunted quality benchmarks. Industrial offices buzzed with phrases such as "total quality management (TQM)" and "six sigma accuracy." Such catchphrases are heard less frequently because they've been replaced by Internet jargon. And that raises a question: Where does quality stand in the Internet age?

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